The benchmark of excellence
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The Birmingham Excellence Award celebrate the people, businesses and organisations doing exceptional work. Explore the categories and help recognise someone shaping the future through their achievement, leadership and impact.
Outstanding Tenant Experience Award
For the landlord or agent tenants rate highest
About this category
The Outstanding Tenant Experience Award recognises a letting agent, landlord, manager or operator that gives tenants an outstanding experience.
It rewards responsive repairs, clear communication and tenants who stay.
Eligibility
Open to letting agents, landlords, property managers and operators, based in or serving the region. Self-nominations and nominations made by others are both welcome.
Judging criteria
- Entries are judged on tenant feedback and reviews
- Repairs and communication
- Tenancy renewals
Qualitative criteria
- The aim and why it mattered
- How it was designed and delivered
- Who was involved
Metrics
- Results achieved
- People, homes or businesses reached
- Return on the investment
Additional criteria
- Include outcomes in figures where possible
- Images where relevant and a word from somebody who benefited
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