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The benchmark of excellence

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The Birmingham Excellence Award celebrate the people, businesses and organisations doing exceptional work. Explore the categories and help recognise someone shaping the future through their achievement, leadership and impact.

Property Excellence Awards

Special Award CategoriesStandard

Outstanding Landlord Service Award

For the service landlords would not swap

RecognisesCustomer service
RecognitionBusinessCommunityIndustry

About this category

The Outstanding Landlord Service Award recognises a letting agent, manager or service provider giving landlords outstanding service and peace of mind.

The judges look for proactive advice, compliance and landlord loyalty.

Eligibility

Open to letting agents, property managers and landlord service providers, based in or serving the region. Self-nominations and nominations made by others are both welcome.

Judging criteria

  • Entries are judged on landlord feedback and retention
  • Compliance
  • Communication and results

Qualitative criteria

  • The aim and why it mattered
  • How it was designed and delivered
  • Who was involved

Metrics

  • Results achieved
  • People, homes or businesses reached
  • Return on the investment

Additional criteria

  • Include outcomes in figures where possible
  • Images where relevant and a word from somebody who benefited

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