The benchmark of excellence
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The Birmingham Excellence Award celebrate the people, businesses and organisations doing exceptional work. Explore the categories and help recognise someone shaping the future through their achievement, leadership and impact.
Hotel General Manager of the Year Award
For the general manager behind an outstanding hotel
About this category
The Hotel General Manager of the Year Award celebrates a hotel general manager whose leadership lifted guest satisfaction, team morale and results.
The judges look for a hands-on leader who sets the standard and develops the people around them.
Eligibility
Open to general managers of hotels and resorts of any size, based in or serving the region. Self-nominations and nominations made by others are both welcome.
Judging criteria
- Entries are judged on guest satisfaction
- Commercial performance
- Team engagement and retention
- The manager's leadership and initiative
Qualitative criteria
- What they set out to achieve, and why it mattered
- How they work with others
- What guests and colleagues say about them
Metrics
- Results delivered this year
- Guests or people helped
- Recognition already received
Additional criteria
- Include examples of the work
- The results in figures where possible and a word from a guest
- Colleague or manager
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