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The Birmingham Excellence Award celebrate the people, businesses and organisations doing exceptional work. Explore the categories and help recognise someone shaping the future through their achievement, leadership and impact.
Guest Transport Provider of the Year Award
For the journey that starts every great stay
About this category
The Guest Transport Provider of the Year Award celebrates a chauffeur, airport transfer, coach or concierge transport business looking after hospitality guests.
It rewards punctual, safe and courteous service that reflects well on the hotels and venues it serves.
Eligibility
Open to chauffeur, transfer, coach and guest transport providers, based in or serving the region. Self-nominations and nominations made by others are both welcome.
Judging criteria
- Entries are judged on punctuality and safety
- Guest feedback
- Client feedback and retention among hospitality businesses
- Service and reliability
- Growth over the last year
Qualitative criteria
- Clarity of offer and what sets it apart
- Reputation with customers and partners
- Culture and the team behind the business
Metrics
- Revenue and growth
- Customer satisfaction and retention
- Jobs created or retained
Additional criteria
Include figures for the last one to two years, examples of standout work and testimonials from hospitality customers or partners.
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